Difference between revisions of "Almond+ Ordering system"

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=== No Address ===
 
=== No Address ===
[[File:Ordering system no address.jpg|frameless]]
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[[File:Ordering system no address.jpg|726px|frameless]]
  
 
In this case we're missing your address details. Please fill them in so we can ship you your Almond+.
 
In this case we're missing your address details. Please fill them in so we can ship you your Almond+.
  
 
=== PO Box ===
 
=== PO Box ===
[[File:Ordering system po box.jpg|frameless]]
+
[[File:Ordering system po box.jpg|719px|frameless]]
  
 
If your address is a P.O. Box or parcel locker, we won't be able to deliver to you, as the Almond+ will be shipped using a courier service that will require you, or someone else, to sign for it when it arrives. Please update your shipping address to a location where someone can sign for the package.
 
If your address is a P.O. Box or parcel locker, we won't be able to deliver to you, as the Almond+ will be shipped using a courier service that will require you, or someone else, to sign for it when it arrives. Please update your shipping address to a location where someone can sign for the package.
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 +
=== Unpaid shipping ===
 +
[[File:Ordering system unpaid shipping.jpg|718px|frameless]]
 +
 +
Some backers didn't pay for international shipping and we're not going to be able to ship them their Almond+ without them having done so. Please follow the link in the error message to resolve this if you see the "Unpaid international shipping" message.
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 +
=== On Hold ===
 +
[[File:Ordering sytem on hold.jpg|717px|frameless]]
 +
 +
You've requested that we put your order on hold as you might not be at home when we ship the Almond+ to you. Please email us as per the instructions in the message once you're ready to have your Almond+ shipped.
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== Adding Sensors to your order ==

Revision as of 12:04, 22 May 2014

The following page will detail how to use the ordering system so your Almond+ will arrive with you as quickly and smoothly as possible, so please read through it carefully and make sure that all your shipping details are correct.

Singing up

On Monday the 26th of May UTC+8 we'll be sending out an email to all of our backers that will include a unique link that takes you to an account activation page. All you need to do here is to create a password and click on Activate Account.

Ordering system signup.jpg

Checking your order

Once you've activated your account, you'll be able to check your order. Your order page should look something like the following examples below.

Ordering system order one.jpg

Ordering system order multiple.jpg

If the message says "Your Almond+ is ready to ship!" you're ready to go and don't have to change anything, unless the details for some reason aren't correct. To make changes, simply select from the available options in the drop down boxes and click on "Update Almond" when you're done. The address details are edited by clicking on "View Addresses" which will forward you to a new page where you can update your address details.

Potential order issues

There are four reasons why you'd end up with a "There is something wrong with your order!" message and we've detailed them below.

No Address

Ordering system no address.jpg

In this case we're missing your address details. Please fill them in so we can ship you your Almond+.

PO Box

Ordering system po box.jpg

If your address is a P.O. Box or parcel locker, we won't be able to deliver to you, as the Almond+ will be shipped using a courier service that will require you, or someone else, to sign for it when it arrives. Please update your shipping address to a location where someone can sign for the package.

Unpaid shipping

Ordering system unpaid shipping.jpg

Some backers didn't pay for international shipping and we're not going to be able to ship them their Almond+ without them having done so. Please follow the link in the error message to resolve this if you see the "Unpaid international shipping" message.

On Hold

Ordering sytem on hold.jpg

You've requested that we put your order on hold as you might not be at home when we ship the Almond+ to you. Please email us as per the instructions in the message once you're ready to have your Almond+ shipped.

Adding Sensors to your order